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Attachments in inlays chat — Cloud Customer Connect
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Attachments in inlays chat

Accepted answer
edited May 3, 2021 12:50AM in Communication Channels 2 comments


Unable to see the attachment function for agents


Hi Community,

I've configured chat inlays in an external website, but agents are unable to upload attachments using BUI.

Can anyone please advise if I am missing a configuration? The attachment for the end user works fine.

Attached images for the chat agent interface and for the end-user interface.

Thank you,




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