Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Attachments in inlays chat

edited May 3, 2021 12:50AM in Communication Channels 2 comments

Summary

Unable to see the attachment function for agents

Content

Hi Community,

I've configured chat inlays in an external website, but agents are unable to upload attachments using BUI.

Can anyone please advise if I am missing a configuration? The attachment for the end user works fine.

Attached images for the chat agent interface and for the end-user interface.

Thank you,

 

 

 

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!