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Is there a way to NOT interface the Sale Price to AR when the sale price = 0 for RMAs? — Cloud Customer Connect
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Is there a way to NOT interface the Sale Price to AR when the sale price = 0 for RMAs?

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edited Jun 7, 2021 4:50AM in Order Management 1 comment

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The price on our sales orders consist of 2 charges - Sale Price; and Extra Charge. We use an adjustment type of Price override for the final price for both charges,

When we do a return sometimes we credit the Extra Charge only and we zero out the Sale Price to 0.

Is there a way to interface the Extra Charge ONLY to AR and suppress the Sale Price charge from interfacing to AR when the Sale Price = 0? If it is possible via Service Mapping then please provide the steps?

Many thanks

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