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How to remove credit hold which was applied at fulfillment — Cloud Customer Connect
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How to remove credit hold which was applied at fulfillment

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edited Jun 8, 2021 7:07PM in Order Management 1 comment

Content

Hello Friends

I have customized the orchestration to include Credit Check before Shipment creation. It works for applying the hold.

Now I am not able to remove the hold from OM.

The way we are going with that Order entry person will contact offline if they can remove this hold. Finance will NOT remove this credit hold.

So, I was expecting that Order Entry person should able to remove credit hold which was applied at fulfillment. Please see attached screenshot.

 

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