Thank you for supporting the Cloud Customer Connect Community in 2024. It's a gift to work with you!

Look back
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Dunning letters going into junk folders

edited Jun 14, 2021 3:02PM in Receivables & Collections 4 comments

Summary

Dunning letters going into junk folders

Content

Any dunning letter sent from advanced collections is ending up in customers junk folders. customers have corporate gmail or other e-mail accounts.

Is there a way to ensure that dunning letters do not end up end junk folders. It defeats whole purpose of dunning letter automation if system generated mails are ending up as junks.

We as individual customers of utility companies do get mails on main inbox. I raised service request with oracle as response is that it is not controlled by oracle but by customer's mail-box settings. Is it that e-mail subject and body text needs to be put in a specific way so that it does no end up as junk?   

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!