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Cannot Cancel / Validate Invoices from the Supplier Portal

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edited Jun 22, 2021 5:29AM in Payables, Payments & Cash Management 2 comments

Content

Hello,

Our Accounts Payable Analysts are unable to validate or cancel a rejected invoice from the Supplier Portal. This is the error that appears:


The process Invoice Cancellation failed because of an error. Contact your helpdesk.
Diagnostic information for the error has been collected in process 469083. ORA-20001: An error occurred.
Message rcv_transaction_id: sum_matched_quantity" Details: Contact your help desk: ORA-06512: at "FUSION.APP_EXCEPTION", line 60 ORA-06512 at "FUSION.AP_CANCEL_PKG" line 2325 ORA 06512:

 

Hope you can advice what we need to do to resolve this. thank you!

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