You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Cannot Cancel / Validate Invoices from the Supplier Portal

Received Response
edited Jun 22, 2021 5:29AM in Payables, Payments & Cash Management 3 comments



Our Accounts Payable Analysts are unable to validate or cancel a rejected invoice from the Supplier Portal. This is the error that appears:

The process Invoice Cancellation failed because of an error. Contact your helpdesk.
Diagnostic information for the error has been collected in process 469083. ORA-20001: An error occurred.
Message rcv_transaction_id: sum_matched_quantity" Details: Contact your help desk: ORA-06512: at "FUSION.APP_EXCEPTION", line 60 ORA-06512 at "FUSION.AP_CANCEL_PKG" line 2325 ORA 06512:


Hope you can advice what we need to do to resolve this. thank you!

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!