Free trial account way past the 30 days trial limit

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Hi!

I have signed up for the free trial about 6 months ago.

My trial period still hasn't ended. The control panel says that I am on my 187th day (out of 30 days total!)

Specifically I am not talking about the always free tier, but the limited 30 days one, which should have ended about 5 months ago.

I contacted Oracle Cloud support through the live chat a few months ago. They promised to look into this, but the issue doesn't seem to be fixed.

I tried the live chat multiple times since then, but it fails with an error and isn't redirecting me to a real support person.