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SO LINES STUCK in NOT STARTED AFTER SO SUBMISSION — Cloud Customer Connect
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SO LINES STUCK in NOT STARTED AFTER SO SUBMISSION

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edited Jul 9, 2021 3:17AM in Order Management 6 comments

Summary

Avoid multiple invoices for one single BILL ONLY SO. Business users can't notice that some of the SO lines are stuck in NOT STARTED even after SO is submitted.

Content

We have an issue in DOO.

  1. Usually when sale orders are submitted, header status goes to Processing and line status changed to Awaiting Billing from NOT STARTED for BILL ONLY Sale Orders (All my orders/lines are bill only orders, no shipping/picking is required).
  2. Due to SOA weblogic issue, few Sales order lines are stuck in NOT STARTED status (WF error) and other lines are changes to AWAITING BILLING and pushed the lines to AR interface table as soon as sale order is submitted.

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