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Unable to start instance after Free Trial expired

edited Jul 10, 2021 4:25PM in OCI - General 3 comments

Content

My current setup is 2 instances, one with an e2 micro and one with an Ampere A1 with 12 GB and 2 Cores. I believe this should be within my limits as a (now) Always Free Tier Customer, however, the Ampere A1 instance will not turn on, with the error message:

"Unable to start instance: Instance ocid1.instance.oc1.uk-london-1.anwgiljtb7qetoicbf7rwoeye2iwneaov4dwzjcth3yhsldbxtyv4xaze35q is disabled and will not accept any action requests. Please contact customer support to reenable."

The Ampere instance has some important information on, so I would like to regain access to it.

Thanks.

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