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HCM: Resource Alert Not Received

Received Response
edited Jul 14, 2021 9:01AM in HCM Integrations 1 comment


HCM: Resource Alert Not Received


Hi there,

We've created a custom Resource Alert and added shared mailboxes as the recipients, when a Pending Worker record is created to inform IT and Payroll. The Alerts History shows that it has been sent but the email has never been received by the IT and Payroll shared mailboxes. These mailboxes are associated to users so they are in the system and Simulate Run is set to No.

Has anyone encountered the same issue?

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