You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Difference between Appointment, Work Order and Activity in Oracle Field Service Cloud

edited Jul 20, 2021 8:14AM in Field Service 5 comments

Content

Hello,

Can you please let me know the difference between Appointment, Work Order and Activity in Oracle Field Service Cloud? I have checked with few experts in these domain, as per them they all are same. However I have noticed that -

  1. Appointment number is nothing but Work Order in OFSC
  2. One Work Order/Appointment can be linked with multiple Activities in OFSC (and not the vice-versa)

Hence, if you can please help me to understand this difference, that would be of a great help.

Not: Records created through API (POSTMAN). Post request below:-

{
    "activityType": "AK_Repair",
    "resourceId": "AK_BUCKET",

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!