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Changing the audio notification for live chat — Cloud Customer Connect
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Changing the audio notification for live chat

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edited Jul 20, 2021 2:55PM in Communication Channels 6 comments

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Anyone know if it's possible for a user to change the audio (sound) notification they receive during live chats? It seems to be the same sound used for other system notifications. We have users who want to be able to distinguish between a chat notification vs. another notification on their workstation.

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