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Asset Track Non Serial child item is not getting delink from IB Asset hierarchy after receiving the

Received Response
edited Jul 26, 2021 6:03AM in Service Logistics 1 comment


Hi Team,

We are testing exchange flow and advance exchange flow for CTO items ( A parent item is associated with multiple child items in BOM). All items including parents are Asset tracked, we have Asset information for all items and we can see the details in IB Asset hierarchy as well.

However, when we try to exchange a child item from the hierarchy which is Non-Serial controlled, even after receiving the item into the subinventory we still see the item in the IB Asset Hierarchy.

On the other hand, when we receive a serial controlled item, it gets delinked from the hierarchy and becomes a separate entity with the location changed to Sub inventory.


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