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Phone/Email Verification - Quality — Cloud Customer Connect
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Phone/Email Verification - Quality

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edited Jul 26, 2021 9:29PM in Sales 1 comment

Summary

Inconsistent results in quality of data verification for Phone/Email

Content

Observations from several rounds of testing with Show Valid Status for Email and Phone set to 0.

  • Phone
    • ​Most phone numbers show as valid, even bigger corporations.
  • ​Email
    • ​Person email like Gmail, Hotmail, etc consistently show correctly as valid or invalid
    • Corporate emails like our company domain always show as partially valid.

Challenge is the number of partially valid may be confusing to users. We like the concept of the service overall. Are there plans for better quality of data verification in this service?

Version

Oracle Sales Cloud 21B
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