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Request assistance on re-enabling account and resolving DCMA complaint issue

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edited Jul 30, 2021 10:41AM in Oracle Cloud Infrastructure - General 2 comments

Summary

Account was disabled, would like to seek assistance on reenabling account

Content

As per the title, our account was disabled due to a DCMA Infringement Activity complaint made to Oracle.

We are looking forward in resolving this issue by taking necessary actions, however our account was currently limited and no further actions can be carried out in our Oracle Cloud Infrastructure Dashboard.

We tried contacting a customer support agent on support.oracle.com, however the customer service agent misunderstood our issue and keep advising us to refer to the FAQ sections on oracle.com/cloud.

We are unsure whether this forum is the best place to seek for assistance from Oracle Cloud support, we apologize if this isn't, and hope that Oracle Cloud support could guide us on resolving our account issue.

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