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Changing Elected Amount on Health Flexible Spending Account Element

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edited Aug 5, 2021 6:24PM in Payroll and Global Payroll Interface (GPI) 2 comments

Summary

How to change the amount elected for FSA element when the employee has paid directly (not through payroll)

Content

Is there a way to update the election amount (Total Amount on our element) for a Flexible Spending Account element? We have situations where an employee goes on leave, and pays their benefit deductions directly to the company (not through payroll). We would like to reduce the amount elected for the year by the amount that was direct billed.

I have tried to use Adjust Individual Balances on the element in question, but nothing seems to reduce the YTD amount on the employee's record. I am not a technical user, so please bear with me if I'm using the wrong terminology! Thank you.

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