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Employee Hierarchy - Fixed Hierarchy Level is always zero

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edited Aug 10, 2021 7:49PM in Reporting & Analytics for Sales 2 comments


We have loaded employees' and managers' data populated in the resource object and running the ESS job to populate the employee hierarchy. I see manager hierarchy populated but column "Service Resource Hierarchy"."Fixed Hierarchy Level" is always zero. For a manager, I am expecting a none zero value but for all the records it is showing zero. What could be the reason?


Take a look at the attached image, ideally, Evan's Fixed Hierarchy Level should be greater than zero as he is managing few employees.

Do we have to do anything special to populate this attribute?

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