You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Employee Hierarchy - Fixed Hierarchy Level is always zero

Received Response
11
Views
2
Comments
edited Aug 10, 2021 7:49PM in Reporting & Analytics for Sales 2 comments

Content

We have loaded employees' and managers' data populated in the resource object and running the ESS job to populate the employee hierarchy. I see manager hierarchy populated but column "Service Resource Hierarchy"."Fixed Hierarchy Level" is always zero. For a manager, I am expecting a none zero value but for all the records it is showing zero. What could be the reason?

jtf_rs_rep_managers_cf.FIXED_HIERARCHY_LEVEL

Take a look at the attached image, ideally, Evan's Fixed Hierarchy Level should be greater than zero as he is managing few employees.

Do we have to do anything special to populate this attribute?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!