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Queue not identify accounts

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edited Aug 17, 2021 9:02PM in Reporting & Analytics for Sales 1 comment

Content

Hi, 

I'm experiencing a queuing problem on my team.
Only one of them is accessing the service queue. How is this possible?
How can I assign everyone to the same queue if everyone is with the same profile. I can't find where this configuration is. Can you help me?

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