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Create Service Request from Chat

edited Aug 23, 2021 9:22PM in Fusion Service 2 comments

Summary

Interaction & SR Creation

Content

Business Flow:

Customer initiates Chat -> Agent accepts Chat -> Chat Wrap-up -> Interaction Creation on Contact Record -> New Service Request Created for the Contact.

Kindly advise how to create a New Service Request based on an incoming Chat, or how to link a Chat to an existing SR.

 

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