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Recording a Refund against a PO Matched Prepayment Invoice — Cloud Customer Connect
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Recording a Refund against a PO Matched Prepayment Invoice

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edited Aug 26, 2021 12:57AM in Payables, Payments & Cash Management 3 comments


When a Prepayment Invoice is matched to a Supply Chain Purchase Order, it is only available to liquidate against that PO. How can I clear the Refunded Prepayment balance?


When you issue a Prepayment to a Supplier and they refund a portion of the amount, one solution is to create a Standard Invoice with a distribution to cash and apply the Prepayment. But this only works if the Prepayment is not otherwise tied up (i.e. not matched to a Purchase Order).

When a Prepayment invoice is matched to a Purchase Order, it is not only restricted to just that Purchase Order, it is even restricted at line level.  So if a supplier does refund a portion, I'm at a loss how I can relieve the open Prepayment balance.  Any ideas?

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