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Reminder Launch Condition — Cloud Customer Connect
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Reminder Launch Condition

Received Response
edited Aug 27, 2021 3:57PM in Field Service 4 comments


Hi Community,

I am trying to set up a Reminder Launch Condition , in order to send a notification to the customer xx minutes before activity ETA.

The Reminder time (cmessagetime) is defined on the activity level using the Reminder field in the Activity details screen. The available values for this field can be provided in the launch condition under 'Reminder time is taken from activity field and must be one of the following values (comma separated)  _ minutes'.

I want to know if it is possible to assign a default time to the reminder field, otherwise the reminder field need to be updated individually for each activity.


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