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People Manager is not working as expected — Cloud Customer Connect
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People Manager is not working as expected

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edited Sep 20, 2021 3:32PM in Benefits 2 comments

Summary:

People Manager in Eligibility Profile is not working as expected

Content (required):

Created an eligibility profile with People Manager as 'No' to fetch employees without direct reports. It works fine for employees who never had any reports.

But for those who had reports earlier and not now, the field 'People Manager' is set as 'Yes' only in back end tables. It is not getting updated when the reports are removed.

Please advise on how to have that updated. Tried 'Refresh manager Hierarchy', didn't work.

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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