You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Depot Repair: Service Request "Status" update.

Question
2
Views
0
Comments

Summary:

How can we update Service Request "Status" based on action performed in other fusion functional areas

eg: 1) RMA Receipt status updated after receiving incoming RMA line using Inventory Management functional area,

2) Repair Order Created status updated after Repair button triggered from Depot Repair Workbench

We have business scenario of Repair and Return, when customer calls Service agent to ask current status of the repair. The agent will look at the Service Request current status and update back the customer.

Kindly help me on this.

Content (required):


Version (include the version you are using, if applicable):

21C

Code Snippet (add any code snippets that support your topic, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!