Depot Repair: Service Request "Status" update.

Summary:

How can we update Service Request "Status" based on action performed in other fusion functional areas

eg: 1) RMA Receipt status updated after receiving incoming RMA line using Inventory Management functional area,

2) Repair Order Created status updated after Repair button triggered from Depot Repair Workbench

We have business scenario of Repair and Return, when customer calls Service agent to ask current status of the repair. The agent will look at the Service Request current status and update back the customer.

Kindly help me on this.

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21C

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