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How can I capture Category from an inbound email?

Received Response

Summary: I would like to be able to capture the category in the inblound email so that the request would automatically be assigned to the a queue and resource.

Content (required):

I am implementing Internal Help Desk

Version (include the version you are using, if applicable): 21C

Code Snippet (add any code snippets that support your topic, if applicable):

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