Previewing Job Offer Letters, Failing

Summary:

Content (required): When we try to view the Offer Letter in ORC the "preview window" never populates, so we have to download to view.

for Previewing the offer letters when it comes to the "viewing window" it keeps failing to populate the window. it doesnt actually eror, it just doesnt load so we have to download the letter and review that way

Is there something we have done to nullify this action, or is there a process we need to run?

any advice at all please

Version (include the version you are using, if applicable): 21b

Code Snippet (add any code snippets that support your topic, if applicable):