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Twilio integration with ORC

Received Response
edited Oct 6, 2021 9:02AM in Recruiting, Opportunity Marketplace 10 comments


Sending and receiving SMS text messages using Twilio

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Hi - from different posts on the community, its evident that after enabling SMS for candidate communications (through Setup and Maintenance), sending SMS texts to candidates from ORC using Twilio is possible which also records the message in Interactions. However, this is a one-way conversation i.e. we'll be able to send text messages to candidates but candidates won't be able to respond to those text messages.

Is anyone aware of a two-way conversation (and recording of messages) is possible using the Twilio adapter through OIC ? The Twilio Adapter use case describe a two-way communication between a customer and a service provider. If anyone is utilising the Twilio adapter, can you please comment if a similar setup is possible in ORC to record HR and candidate communication ?

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