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How to modify the outbound email FROM address only for customer bound emails?

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edited Oct 13, 2021 3:48PM in Fusion Service 1 comment

Summary:

How to modify the outbound email FROM address only for customer bound emails?

Content (required):

All the outbound emails from the system are sent with noreply@oracle.com. We saw that this config SVC_OUTBOUND_EMAIL_FROM controls the FROM email address.

Even if we set a specific channel for the email while Agent responds, it delivers with noreply@oracle.com. Please see the screenshot.

Is there a way that we change the From email address for customer bound emails and keep the workflow, notification emails being sent from noreply@oracle.com?

Version (include the version you are using, if applicable):

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