You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How to modify the outbound email FROM address only for customer bound emails?

edited Oct 13, 2021 3:48PM in Fusion Service 1 comment

Summary:

How to modify the outbound email FROM address only for customer bound emails?

Content (required):

All the outbound emails from the system are sent with noreply@oracle.com. We saw that this config SVC_OUTBOUND_EMAIL_FROM controls the FROM email address.

Even if we set a specific channel for the email while Agent responds, it delivers with noreply@oracle.com. Please see the screenshot.

Is there a way that we change the From email address for customer bound emails and keep the workflow, notification emails being sent from noreply@oracle.com?

Version (include the version you are using, if applicable):

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!