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Shared Outlook Mailboxes for CX Sales

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Summary: Shared Outlook Mailboxes for CX Sales


Content (required): We have a use case in which customer will have their own mailbox but they also have a shared mailbox where they can monitor emails coming in and they use the same outlook application to view both .

How does the shared mailbox work with CX Sales?


Version (include the version you are using, if applicable): 21C


Code Snippet (add any code snippets that support your topic, if applicable):

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