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Error Generating Offer Letter



From time to time our Recruiters are getting and error when extending job offers - "There was a problem with the job offer letter. (IRC-1590302)" DOC ID 2507024.1 is very helpful in fixing the issue, but what is difficult is finding a root cause. This time it was due to the default format on the offer letter layout not being set to HTML. How do these things just break or change? Does anyone have any insight? Are other experiencing frequent errors around this (4 times since 4/1). Thank you in advance!

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