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Alternate Approver unable to approve the compensation plan

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Hi,

I have enabled an alternate approver for the compensation plan and assigned to the User the Compensation Approver standard role.

However, after submitting the worksheet, this alternate approver (who is the HR, so outside the primary manager hierarchy) is not able to approve the worksheet of the manager in the Approvals tab.

Any idea on how this can be resolved?

Thank you!

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