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Understanding SMS [channel Type and Communication Channel) in Service Request

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Summary:

Need details about SMS (channel Type & Communication Channel) in Service Request. [Assume customer has an SMS gateway]

Content (required):

I have to achieve following requirements:

  1. Create Service Request based on the SMS sent
  2. Send SMS from Service Request

Version (include the version you are using, if applicable):


Code Snippet (add any code snippets that support your topic, if applicable):

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