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In BUI Chat. How far back does the chat history go?

Summary:

In BUI Chat. How far back does the chat history go?

Content (required):

When you are in a chat you can see past chat transcripts from the same customer-, yesterday, Tuesday, etc... How far back does that go? Is it configurable?

Version (include the version you are using, if applicable):

21B

Code Snippet (add any code snippets that support your topic, if applicable):

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