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PR approval task became SUSPENDED by system and cannot be reassigned

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edited Nov 19, 2021 12:44AM in Self Service Procurement 2 comments

Summary:

User creates a PR to buy a service and submits for approval, the approver says he approved but the task appears as suspended by the approver, the tast is no longer in his worklist and there is no more actions to perform from his side. The task is stuck with no assignee and there is no action possible to get out of that state. Why can this happen? How to move from that "stuck" status if there is no action to perform over it on Transaction Console or on BPM?

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Oracle Purchasing Fusion Cloud

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