Background Check trigger - Sterling

Summary:

Hello - we are working with Sterling (background check vendor) to provide background checks to our applicants going through ORC. We have followed their configuration steps but when we add the background check to a new req and go to submit, we get the error below. We have a phase/state set up in our CSP that we would move the applicants to. Anyone see this before?

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Version (include the version you are using, if applicable):

21C

Code Snippet (add any code snippets that support your topic, if applicable):