You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Override Eligibility - what determines if a Program, Plan or Option is visible?

Received Response


When using the Override Eligibility option against a life event for an employee, for some employees we can see the Program, Plan and Options however for other employee records only the Options are visible to amend.

Content (required):

When using the Override Eligibility action I can select the Plan name, select to make ineligible and all of the options within the Plan become ineligible however for some employees I cannot see the Plan and have to select every Option to make them ineligible.

Why can some records see the Program, Plan and Options and others only see the Options please?

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!