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BPM Worklist and Activity Notifications - Future Plans

in Sales 1 comment

Good afternoon. I have a general question regarding Oracle's future plans regarding BPM Worklist and how notifications work with regards to Activities. Note, in our case, we only own CX Sales & B2B Service (No Oracle HCM or Oracle ERP) .

Summary:

Currently there are two notification systems. Oracle's new, highly customizable Notification Preferences system. Second system is Appointment/Task notifications controlled via Setup and Maintenance/Set Preferences pages.

What is the future of original Appointment/Task notifications system? Will that be migrated to the new system? The older system is pretty restrictive. It causes a lot of confusion to Users which notification system is used where. We were thinking of turning off the old system and migrating all notifications to the new system.

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