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Promise to pay email not been triggered to Customer Contact ID

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edited Dec 14, 2021 1:21PM in Receivables & Collections 1 comment

Summary:

I was creating the promise to pay notice for a customer. After submit the promise to pay, it should have created and sent Promise notice email to the customer contact email id . But none of the customer are receiving those promise emails. The ESS processes "Send Confirmation Notification" and "Promise Confirmation Delivery" are ending in Error.

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