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Can a dispatcher deliver a part from the collaboration directly to Resource? Without login as a Tech — Cloud Customer Connect
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Can a dispatcher deliver a part from the collaboration directly to Resource? Without login as a Tech

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edited Dec 22, 2021 4:15AM in Field Service 3 comments

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Hi Everyone,

We created a Resource with the name of Warehouse collaboration, and We assigned all the inventory(parts) to this Resource. Currently, Whenever Technician needs any part, He just reach out to Dispatcher through the collaboration. After that dispatcher transfer the Parts Via collaboration from the Warehouse Collaboration Resource. After that Tech should accept that part.

In Our Current scenario our Dispatcher is performing activity on behalf of Technician. And dispatcher wants to accept inventory/parts without login as a Tech. He doesn’t want to login as Technician. Is it possible for a dispatcher to accept the part?

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