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Payment Process Profile - Remittances using incorrect Format — Cloud Customer Connect
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Payment Process Profile - Remittances using incorrect Format

Received Response


A customer I support has a Payment Process Profile, called "XXCUST BACS".

When I go to Manage Payment Process Profiles, and click on Reporting, and look at the "Separate Remittance Advice" heading, then the "Format" is set to "Separate Remittance Advice Format".

There is also a custom format defined, which is called "XXCUST Separate Remittance".

That has been set in the past, but was changed on 01-DEC-2021 from "XXCUST Separate Remittance" to "Separate Remittance Advice Format" on PROD.

Some suppliers have forwarded the remittance emails they receive, and on 09-DEC-2021 a Payment Run was done, and we can clearly see the format used on the email is linked to the custom format.

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