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Punchout catalog order will not populate req# or po#:

in Self Service Procurement 1 comment

Summary:

Response from punchout site is invalid

Content (required):

Trying to order a new item in Amazon punchout site. The order is visible on Amazon's side but not in Oracle. The error message received is:

An error occurred in communicating to the punchout site defined in the catalog Amazon Punchout Catalog. Contact the Procurement application administrator. (POR-2010057). The response from the punchout site is invalid. The error code is 401.

We are able to order other items just fine and the test connection communicates to the site. The user has never ordered this item before.

Version (include the version you are using, if applicable):

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