Tenancy/account issues after free trial expired

Summary:

After free trial expired, tenancy seems to be locked in a state where one can neither use always-free resources nor upgrade to a PAYG account.

Content (required):

Issue 1 -

When trying to create a new always-free micro instance the Create Instance menu shows no images and no compatible shapes available to choose from. Please refer to image below.

Notes:

1a. Any powerful trial instances that were exceeding free tier limits were terminated before attempting this.

1b. All images were checked, not just Linux 7.9 (shown in the image).

1c. All shape categories were checked and found empty, including the Specialty category which should contain the always-free instance types.