Using Workbook for Open Enrollment
How does the workbook handle a change in enrollments during open enrollment?
For example, John is enrolled in medical plan Gold. During open enrollment John wants to change to Silver. When I process the workbook I get an error about having too many plans:
Error Message is -- ORA-20001: The total enrolled 2 plans exceed the maximum 1 plans allowed within plan type Medical. Details: Reduce the number of plan selections.
How do you disenroll from one plan using the workbook? Currently, Open Enrollment automatically selects the current enrollment, maybe this option is incorrect?
Version (include the version you are using, if applicable):