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On a Collab message sent via a message scenerio, can you make the Appt Number and Cell number a link — Cloud Customer Connect
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On a Collab message sent via a message scenerio, can you make the Appt Number and Cell number a link

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edited Jan 11, 2022 12:38PM in Field Service 1 comment

Summary:

We have set a message scenerio that on activity creation, sends a summary to the field user for certain activities. Part of the body is the appointment number and customer cell number. We want to make it so that the field resource can:

  • click the phone number to make a call
  • click the appointment number and it opens the Edit Activity screen within the OFS app

Content (required):

We have tried using the internal pages config, but this simply opens up a web view, which is not suitable from the app.

Navigate to Internal Pages and Plug-Ins (oracle.com)

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