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How to send the invoice as attachment to the dunning letter? — Cloud Customer Connect
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How to send the invoice as attachment to the dunning letter?

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Summary:

The dunning letter is triggered but the invoice the letter is referring to is not attached with it.

Content (required):

We are using strategies as collection preferences and we our strategy is to send an email (dunning letter) when an open transaction (PA invoice) reach a specific number of days late.

I know it is possible to have the pdf of the invoice in the same attachment as the dunning letter but have not been able to make it work.

Version (include the version you are using, if applicable):

Oracle Cloud 21D


What has been setup already :

Opt-in feature enabled : Financials - Customer Invoice Processing - Store Printed Receivables Transactions as Attachments

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