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Error when Submitting Invoice for Approval

in Payables, Payments & Cash Management 6 comments

Summary:

We are receiving the following message when submitting an AP Invoice for Approval:

Error

The supervisor or job level associated with the approval rule doesn't exist. Change the rule or correct the HCM employee supervisory or job level hierarchy. (FUN-720337).

In reviewing the solutions on support none of them seem to apply.

The background of this issue is that for tax reporting purposes we had to move a business unit from an existing legal entity to a new legal entity. The approval rules did not change, but they are now failing. When we did the setups in our test instance we did not experience this problem. The approver in this case is the CFO and from an HR setup perspective he is not associated with the new business unit, but he does have user access.

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