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Pencil icon does not appear on grid containing Note Columns

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Summary:

I have a user that cannot enter text into a grid containing Note columns. The pencil/Write functionality is not active for some reason for this user. The user is currently setup as a Service Admin.

Content (required):

I have a user that cannot enter text into a grid containing Note columns. Each column is associated with a Note Template that the user has access to Administer. The User can go to the Notes panel and see all Note artifacts. They can open Notes and edit them directly within the Note Template dialog. But, when the user tries to run a report containing a grid with embedded Note templates they do not see the pencil icon on the Note cells in the columns. As a result, they are not able to input commentary in the input

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