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Instances stopped and disabled, "will not accept any action requests"

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While on the free trial, I had created two AMD compute instances, which were working just fine until yesterday.

Today I was notified that "Your Oracle Cloud Free Trial expired" and that I could still access "Always Free Services".

Since both instances were indeed using more RAM than allowed by the Free-Tier quotas, I was under the impression that memory would simply be reduced at the end of the free trial.

However, both VMs are now stopped and disabled, this is the message I am getting:

The catch-22 seems to be that I do not have access to customer support while on the Free Tier...

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