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Not able to trigger product based SLA on Service request based on coverage assigned in PIM — Cloud Customer Connect
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Not able to trigger product based SLA on Service request based on coverage assigned in PIM

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Summary:

We created an item through Product Information Management and assigned particular value to Standard Coverage in it.

We have enabled Subscription based Entitlements in Setup and Maintenance. We are unable to trigger milestones on Service Request for the coverage assigned for this product.

We're referring to the steps from this document and we're trying to create entitlement for this levels: Coverage Entitlements (oracle.com)

This is the setup we have done in PIM and We are looking to trigger SR SLAs based on the coverage define on the product.


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