You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Not able to trigger product based SLA on Service request based on coverage assigned in PIM

Received Response


We created an item through Product Information Management and assigned particular value to Standard Coverage in it.

We have enabled Subscription based Entitlements in Setup and Maintenance. We are unable to trigger milestones on Service Request for the coverage assigned for this product.

We're referring to the steps from this document and we're trying to create entitlement for this levels: Coverage Entitlements (

This is the setup we have done in PIM and We are looking to trigger SR SLAs based on the coverage define on the product.

Content (required):

Version (include the version you are using, if applicable):

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!