You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Create customer asset for a serialized item

Received Response


Trying to create a customer asset (IB) for a serialized item. Error message pops up - "A record with the value already exists. Enter a unique value."

Content (required):

Item is set and assigned to two inventory orgs. Item received and serialized. Trying to now create a customer asset record using Asset Lifecycle Management / Manage Asset / Create Asset option.

Upon entering the values as needed including the item number and the serial number - leaving the Asset Number field blank for the system to generate the Asset number - the error message pops up upon saving.

As shown in the attached document.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!