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How to assign Journey tasks to area of responsibility for pending workers?

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edited Sep 4, 2023 7:18PM in Journeys 7 comments

Summary:

I created a Journey triggered by action "Move to HR" for pre-onboarding task-list. Works well if a performer of task is a specific user or line manager. But after switching to Area of Responsibility it does not get assigned to anyone.


Content (required):

  1. Is there a better way to manage task assignments to areas of responsibility or group of people while new hire is still a pending worker?
  2. It seems that work info and area representative details do not appear for pending worker, how could that be fixed? I assume this would resolve the task allocation issue.

Version (include the version you are using, if applicable):

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