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Can not issue customer RMA item into a new MNT WO execution — Cloud Customer Connect
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Can not issue customer RMA item into a new MNT WO execution

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Summary:

Hi Team,

I was not able to issue a customer RMA item into a new MNT WO.

Content (required):

We have a requirement where we need to upgrade the customer's defective part to a new/upgraded part.

For this we proposed below solution :

RMA customer defective part X

Upgraded part Y is already in the inventory and asset is created for this

Create MNT WO for upgraded part Y

issue part X

Ship Part Y to customer

But while issuing the part X to Part Y in the review dispatch list, I am not getting the Serial/Asset in the LOV. Subinventory selection is correct.

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